Refund Policy

By making a reservation, submitting payment, or occupying the property, Guest agrees to this Cancellation and Refund Policy, the Rental Agreement, and all House Rules. Guest acknowledges that this policy was clearly disclosed before booking and that the reservation would not have been accepted without agreement to these terms.

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1. All bookings are final

All direct bookings are final. All payments are nonrefundable unless Owner expressly states otherwise in writing.

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2. Reservation is not confirmed until accepted

A reservation is not confirmed until Owner has received and accepted the required payment.

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3. All amounts paid are nonrefundable

All amounts paid by Guest are nonrefundable, including without limitation deposits, advance payments, rent, cleaning fees, administrative fees, and payment processing fees.

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4. Guest cancellations

If Guest cancels for any reason, all amounts paid are forfeited. This includes, without limitation, cancellations due to illness, injury, family matters, work conflicts, travel delays, weather, wildfire smoke, road conditions, utility outages, or change of plans.

Owner may, in Owner’s sole discretion, offer a partial refund or future stay credit. Owner is under no obligation to do so.

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5. Date changes

Any request to change dates is treated as a cancellation and new booking request unless Owner agrees otherwise in writing. Owner has no obligation to honor date changes or apply payments to alternate dates.

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6. No refunds after check-in

No refunds or credits will be issued for late arrival, early departure, unused nights, reduction in occupancy, dissatisfaction with the property, weather, local conditions, or any decision by Guest to shorten the stay.

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7. No refunds for matters outside Owner’s control

No refund, credit, or cancellation right will be given for matters outside Owner’s control, including weather, wildfire smoke, snow, ice, road closures, internet or cellular outages, utility interruptions, government actions, natural events, insects, wildlife, or neighborhood conditions.

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8. Property condition and minor interruptions

The property is a privately owned cabin in a mountain or rural setting. Temporary interruptions, maintenance issues, equipment failures, or non-essential amenity outages do not entitle Guest to a refund, credit, relocation, or cancellation.

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Guest must promptly report any issue and allow Owner a reasonable opportunity to address it.

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9. Rule violations

Any violation of the Rental Agreement or House Rules, including unauthorized guests, events, pets, smoking, illegal activity, or unsafe or disruptive conduct, may result in denied entry or immediate removal without refund.

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10. Owner cancellation

If Owner cancels before check-in because the property is unavailable, Owner’s sole obligation is to refund the amount actually paid by Guest. Owner is not responsible for alternate lodging, transportation, travel costs, lost vacation time, or any indirect or consequential damages.

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11. Chargebacks

Guest agrees not to initiate a chargeback or payment dispute except in the case of actual fraud. In any dispute, Owner may provide the booking record, agreement, payment records, communications, check-in information, and occupancy records to the payment processor or card issuer.

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12. Written exceptions only

Any exception to this policy must be in writing from Owner. A one-time exception does not waive Owner’s right to enforce this policy in any other instance.

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